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Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
The Patient Access Team Lead is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.
Up to $1,500 Sign-On Bonus for Qualified Candidates!
Education
HS – High School Grad or Equivalent
Certification/Licensure
One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.
Experience
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2 years of Customer Service and/or Data Entry
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2 years of previous healthcare related experience
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Associates or Bachelors degree can be considered in Lieu of two years of experience
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Proficiency in Keyboarding
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Competency of working in two or more Patient Access areas required
Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Leadership, Insurance Verification, Talroo-Allied Health, Non-clinical, monster
Culture In Action
At Sentara, our differences are our strengths. The unique backgrounds, skills, and experiences that each Sentara colleague brings to work are what make Sentara special and what allows us to deliver excellent service and care to our patients, members, and communities.
Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Talent Network
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You’re one click away from joining our talent community and being matched up with great jobs!