Sentara Health is hiring a Full-Time Day Shift Customer Service Rep I

For the Billing Support Services at Sentara Patient Accounting, Norfolk, VA.

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues.

May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

Required: High School Grad or Equivalent

Required: Healthcare – 1 year

A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience. 

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits,  Benefits – Sentara (sentaracareers.com)

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Keywords: Customer Service, Call Center, Medical Billing, Medical Terminology, Insurance, Customer Support