Award-winning: Sentara is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering more than 500 sites of care including 12 hospitals, PACE (Elder Care), home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!
When you join Sentara in a professional or management role, you become part of a progressive team of business leaders and operational experts. Our organization and our people are highly respected for the knowledge and innovation that we demonstrate each day. Working with us is an opportunity to have a positive influence on our growth and the communities we serve.
Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.
Position Status: Full-time, Day Shift
Standard Working Hours: Monday – Friday, 8:00AM to 4:30PM
Position Location: After 8-9 weeks, this position will transition to Remote work. Sentara will provide the equipment. High-speed internet is required.
REQUIRED TO TRAVEL to the following locations for ONSITE orientation/training for the first 8-9 weeks. After successful completion of orientation, this opportunity will be REMOTE.
Sentara South Main Health Center – 1661 South Main St, Harrisonburg, VA
Sentara East Rockingham Health Center – 13737 Spotswood Trl. Elkton, VA
Minimum Requirements:
High School Diploma or equivalent
Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting preferred
High Volume call center experience preferred
Epic EMR experience preferred
Data entry skills
Responsibilities:
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
Provide quality service and customer satisfaction through effective communication and education.
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
Schedules a high volume of procedures for patients in a computerized scheduling system.
Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
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Sentara prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
