100% on-site position, located at Sentara Independence with some travel to Rockingham, Virginia.

Plan, implement, direct and manage the process of routing inbound, outbound calls. Ensure delivery of high quality communication services to employees, associated physician offices, vendors, partners, patients and their families. Implement workflow processes and procedures for establishing and maintaining effective communications between all departments.

Bachelors Degree required.
10 years of call center experience required.
10 years of leadership experience required.

Oversee Team Coordinators who oversee hospital operators for the Sentara system (12 hospitals and 4 emergency centers). Operations is 24/7/365. We help connect patients, families, providers and care teams to keep everyone informed. We manage Sentara's emergency notification system to keep everyone safe. We work together as a team to, facilitating emergency codes, paging medical providers or groups, connecting a loved one to a hospital room, verifying a status of a patient for insurance and healthcare providers, and connecting callers to their desired department. 

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. 

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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