Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.
Position Status: Full-time, Day Shift
Standard Working Hours: Monday – Friday, 8:00AM to 4:30PM
Position Location: After 8-9 weeks, this position will transition to Remote work. Sentara will provide the equipment. High-speed internet is required.
REQUIRED TO TRAVEL to the following locations for ONSITE orientation/training for the first 8-9 weeks. After successful completion of orientation, this opportunity will be REMOTE.
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Martha Jefferson Vascular & Vein Center – 595 Martha Jefferson Drive, 2nd floor, Charlottesville, VA
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Martha Jefferson PJP 5 – 590 Peter Jefferson Parkway, 3rd floor, Charlottesville, VA
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RMH Vascular Surgery – 2006 Health Campus Drive, 2nd floor, Harrisonburg, VA
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RMH Atrium – 2000 Beery Road, Harrisonburg, VA
Minimum Requirements:
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High School Diploma or equivalent
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Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting preferred
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High Volume call center experience preferred
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Epic EMR experience preferred
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Data entry skills
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Must be available for a 11/11/24 start date or earlier
Responsibilities:
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Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
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Provide quality service and customer satisfaction through effective communication and education.
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Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
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Schedules a high volume of procedures for patients in a computerized scheduling system.
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Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
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Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
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